Partner Highlight: ERP Success Partners

Partner Highlight: ERP Success Partners

Each month Next Technik will be introducing one of our Partners in our Partner Highlight Series. The first announcement in a series of many features ERP Success Partners.

NetSuite Solutions for the Contract Furniture Industry

Next Technik is pleased to announce our partnership with Quebec-based ERP Success Partners (ESP), a consulting and technology firm, and NetSuite Solution Provider. With offices in Canada, the United States, France, Mauritius, and the Philippines, ESP serves over 100 clients globally and helps them realize their full potential using the NetSuite platform.

Established in 2018 by Mark Rhyman and later joined by Serghino Felix in 2019, ESP delivers on its vision to help clients transform their businesses to maximize efficiency using NetSuite as their cloud-based solution. They assist clients with NetSuite licensing, implementation and customization, support, and optimization.

Industries the ESP team serves include retail, restaurants and hospitality, manufacturing, professional services, and wholesale distribution, as well as many others. In addition, possessing a wealth of experience within the contract furniture industry (CFI), they have developed industry-specific extenders called CFI Suite — a proprietary suite of products built on NetSuite. They even offer manufacturer-specific integrations as part of CFI Suite for Haworth, Steelcase, MillerKnoll, and others.

When asked why they chose to partner with Next Technik, ESP Founding Partner Mark Rhyman responded:

The decision to partner with Next Technik relates to complementing our SuiteApps in the contract furniture industry, with the aim of ensuring smooth and seamless flow on the Field Service Management part. NextService, being ‘Built-for NetSuite’ (BFN), further encouraged our partnership choice, considering its transparent integration and connection with our SuiteApps.


Next Technik’s partnership with ERP Success Partners presents an obvious opportunity for ESP to expand their offerings to include NextService FSM SuiteApp as an additional application within the CFI Suite for contract furniture dealers requiring field service management (FSM). NextService will also be a natural fit for many new and existing ESP clients in the other industries they serve.

Field service operations present many challenges regarding data visibility and capturing data out in the field. NetSuite’s robust ERP coupled with NextService FSM SuiteApp and ESP’s CFI Suite will eliminate these challenges and simplify operational complexities for CFI customers. ERP Success Partners’ team is committed to helping their customers tackle these challenges, stating:

Our aim is to ensure our customers can facilitate Field Mobility considering the complexity of Scheduling, Logistics, Tracking, and Asset Management. We want to ensure they have the right visibility and flexibility in handling the field resources’ schedules and activities which will contribute to improving their overall operational efficiency.

Next Technik and ESP currently share four (4) customers, to which they continue delivering powerful solutions for operational excellence via NextService + NetSuite. We look forward to delivering successful customer outcomes together and helping our mutual customers maximize the ROI on their technology investments. When asked about plans for the partnership, Next Technik Global Partner Manager Tania Large replied:

 ESP is a welcome addition to our partner community. Given their depth and breadth of expertise with Oracle NetSuite, as well as their command of the contract furniture industry, I am confident we will collaboratively fulfill an unmet need in this (CFI) industry with our best-in-breed field service solution for NetSuite.

Register for Our Contract Furniture Industry Webinar

Are you seeking digital transformation for your contract furniture business? Want to see CFI Suite + NextService FSM SuiteApp in action? Register for our upcoming webinar and learn firsthand how ERP Success Partners can help you transform your business and maximize efficiency with the power of NetSuite.